Refund Policy

Effective Date: June 18, 2026

1. Subscription Refund Policy

Trayago offers monthly and yearly Blitz PRO digital subscriptions. Since digital services are activated immediately upon payment receipt, we generally **do not** offer refunds for partially used billing periods or unused quotas. Your upgrade fee is non-refundable.

2. Beta Tester Policy

Users participating in our Public Beta program acknowledge that services are undergoing calibration. No refunds or compensation will be issued for service interruptions, temporary prediction inaccuracy updates, or quota resets during the beta testing phase.

3. Cancellation Policy

You can cancel your subscription at any time. Cancellation will stop future automated billing charges. Following cancellation, your Blitz PRO entitlements will remain active until the end of the current paid billing cycle, after which your account will revert to the free guest tier.

4. Non-Refundable Services

Any fees paid for one-time promotional codes or custom API quota allocations are strictly non-refundable through the Trayago platform. Trayago does not process hotel, flight, or bus bookings — users are redirected to official booking partners for all travel purchases.

5. Duplicate Payment Handling

In the event that a server delay or payment processing error results in a duplicate transaction (charged twice for a single subscription activation), the duplicate transaction will be refunded in full. Duplicate payments must be reported within **7 days** of the transaction date.

6. Failed Transaction Handling

If your bank account is debited but the payment fails to trigger active Blitz PRO status, the transaction will be auto-reversed by our payment gateway. Reversed funds typically reappear in your bank account or payment method within **5 to 7 business days** (varying by banking institution).

7. Chargeback Policy

Users are encouraged to contact our support escalation desk directly before filing a formal credit card chargeback dispute. Fraudulent chargebacks or chargebacks filed without contacting support will result in immediate suspension of the associated Trayago account and blacklist of payment details.

8. Contact & Escalation Process

To request a duplicate payment refund or report a failed upgrade, please email our support desk at **billing@trayago.in** or **support@trayago.in**. Please include your registered email address, transaction reference ID, and payment receipt screenshots.

9. Resolution Timelines

Upon receiving a billing query, our support team will inspect the gateway logs and respond within **48 hours**. If a refund is approved, it will be initiated immediately, and should reflect in your source account within **5 to 10 business days** according to gateway timelines.

10. Compliance with Indian Consumer Laws

This policy is structured in compliance with the Consumer Protection Act, 2019 and relevant e-commerce transaction rules of India. Any disputes arising from billing, refunds, or cancellations are subject to the exclusive jurisdiction of the competent courts in Mumbai, India.